FAQ - Frequently Asked Questions
Frequently Asked Questions (FAQ)
Here are some of the most common questions we receive. If you have any additional questions not answered below you can always contact us through our contact us page or send an email to firstname.lastname@example.org.
1. What are your Hours of Operation?
We’re open daily from 9am to 6pm Pacific Standard Time (PST).
2. Do you offer FREE Samples?
Yes! We offer FREE samples of our most popular packaging products, from pop top bottles, reversible cap vials, pre-roll tubes to barrier bags, concentrate containers, and many more items!
To request a FREE Sample Pack, simply add the free sample pack to cart. You just have to pay for shipping.
3. Do you offer Same-Day Shipping?
Yes, we’ll ship your order same day for all in stock items. Order must be placed by 2pm PST. Orders for in stock items placed after 2pm PST will be shipped within 24 hours, excluding Sunday and major holidays.
4. Do you offer Discreet Shipping?
Yes and it’s completely FREE! Simply leave us a message requesting “Discreet Shipping” during checkout.
The Return Shipping will be listed as:
10586 W. Pico Blvd., Ste 420
Los Angeles, CA 90064
5. Do you offer Custom Packaging?
Absolutely! We offer full custom packaging solutions from basic logo design to fully customized packaging and branding solutions.
Whether you and your company are pioneers in the industry or a completely brand new mom & pop shop our team of packaging experts and design professionals are here to help you every step of the way.
6. Do you offer Bulk Discounts or Wholesale Pricing?
Absolutely! On top of our already low price, we offer individuals and businesses an additional discount for those that purchases in bulk or wholesale. If you’re interested in buying wholesale or in bulk quantities, please send an inquiry to email@example.com
7. Do you ship Internationally outside the United States?
Yes, we currently worldwide. For International orders, please email us at: firstname.lastname@example.org
8. Do you accept Returns?
Yes. We accept returns within 7 days from the delivery date of the item(s). Items must be unopened and returned in its original packaging in the same manner and condition received. Please send an email to email@example.com for a return authorization prior to shipping the item(s) back. We reserve the right to deny any unauthorized returns.
Shipping fees are non refundable. Buyer is responsible for any and all shipping fees incurred. Weed Packaging and Beyond is not responsible for lost/damaged items; please consider obtaining insurance for your order.
9. Do you offer Free Shipping?
Yes, we offer FREE Ground Shipping within the contiguous 48 U.S. on all qualifying items totaling $400 or more before taxes.
Note: free shipping does not apply to custom orders and/or bulk/wholesale orders.
10. Do you charge tariffs on your items?
Unlike our competitors, we do NOT charge any tariffs on any of our products. We keep our prices low and absorb the tariffs on our own. The price you see is the price you pay, plus any applicable sales tax as may be required by law.